pre-sale service:

The sales engineers of Weiqing Electromechanical have professional backgrounds who have been engaged in many years of technical work in the chemical and mechanical fields. At the same time, it has accumulated rich experience and data in equipment application. Communicate and consult with our sales engineers, you can get a reasonable equipment selection and design plan.

In-sale service:

The project manager is responsible for the system, tracking orders, and implementing one-to-one services to customers. The work content includes: technical drawing review, purchased parts progress and quality tracking, production progress, semi-finished product quality control, finished product quality control, product appearance, delivery report And technical documents, logistics, equipment installation, debugging, training, until delivery to customers.

After-sales service:

Weiqing Electromechanical has a strong after-sales service system and service team, adhering to the tenet of "customer satisfaction" and providing customers with high-quality services, we promise:

1. Three guarantees are implemented for one year of warranty, and our company provides free technical support outside the warranty period;

2. The service hotline is open 24 hours a day, professional engineers answer, receive customer feedback, reply within 1 hour;

3. If it is necessary to solve the problem on site, send professional technical service personnel to ensure that the service personnel do not evacuate if the problem is not solved;

4. Regularly visit customers once every six months to ensure the normal operation of customer equipment;

5. During the warranty period, provide free recall and repair services (except for force majeure damage and man-made damage), and charge the cost of materials outside the warranty period;

6. We have a powerful equipment parts library. All parts of the equipment you buy can be purchased on the market or by our company within 10 years after the equipment is delivered, and the price of the parts provided by our company is the cost price;

7. Equipment upgrade service: With the continuous innovation and upgrade of our products, if the equipment you buy has been used for many years, and there is a big gap between the performance of the production equipment at the time, our company can provide you with upgrade services at only the cost fee;

8. We will keep the business documents, technical documents, factory records, maintenance records, maintenance records and other materials of each equipment or each project, so as to better provide customers with fast and high-quality services.